What are The Program NYC membership policies?

All memberships require a credit card or ACH on file. Memberships and passes are non-transferable to other customers. Cancellation request must be submitted 30 days before the desired termination date in writing to memberships@theprogramnyc.com. If the membership needs to be paused or cancelled due to a medical emergency a doctor's note must be provided and credit will be provided to your playbook account, no refunds will be given. The Program NYC reserves the right to change our weekly schedule as we see fit.

What are the gym equipment rules?

Please wipe equipment before and after usage. Avoid slamming weights. Return all weights, balls, and equipment after use. Report any broken equipment or hazards to staff immediately. No food or open lid bottles are allowed in the gym. No performance room usage during youth hours.

What are the sauna rules?

Please rinse off any sweat and dry completely before entering the sauna. No metals, jewelry, phones or other electronics in sauna. Please wear a clean towel in sauna. Please refrain from alternating between sauna and cold plunge. Do not exceed 30 mins in the sauna. Exit immediately if you feel dizzy, weak, or nauseous. No sauna usage during youth hours.

What are the cold plunge rules?

Please rinse off any sweat and dry completely before entering the cold plunge. Please wear appropriate, and clean swimwear or gym shorts. Please refrain from alternating between sauna and cold plunge. Do not exceed 10 mins in the plunge. Exit immediately if you feel dizzy weak or nauseous. No plunge usage during youth hours. Family, friends and guests of members are not allowed in the Recovery Room or Performance Room.

What are the general facility rules?

All members must check in upon arrival. No animals, service animals may be present briefly for drop-off and pick-up. No unauthorized recording or photography of members or staff. Promotional content requires management approval. Any damage to The Program NYC property by a member, member's children or guests shall be the responsibility of the adult. We are not responsible for any lost and found items. Lost and Found will be thrown out after 5 days. Dispose of trash properly; keep lockers and restrooms tidy. Return basketballs and training equipment to their designated areas after use. T-shirts or jerseys must be worn at all times. No horseplay, fighting, or aggressive behavior. Management reserves the right to revoke access for rule violations or unsafe behavior. Use courts and training spaces only during your scheduled session or open gym time. No adult members during our youth programming.

What are the basketball court rules?

Show respect to all players, coaches, referees, staff, and guests at all times. Families and guests are welcome to sit and observe sessions from the chairs along the west wall across from the scoreboard. Spectators are welcome in designated areas only. Families and guests should not be on the basketball court during youth sessions. Only Program NYC staff are allowed to sit at the scorer's table. Athletes must wear official Program NYC gear while on the basketball court. Only youth members are allowed on the basketball court during youth sessions. Youth members should not be playing with basketballs after their on-court session has ended. Youth members may only attend their assigned sessions, unless granted special permission or invitation by a Program NYC trainer. Do not film or photograph other athletes without their consent.

Rules & Policies

Membership Policies

All memberships require a credit card or ACH on file.
Memberships and passes are non-transferable to other customers.
Cancellation request must be submitted 30 days before the desired termination date in writing to memberships@theprogramnyc.com.
If the membership needs to be paused or cancelled due to an medical emergency a doctor's note must be provided and credit will be provided to your playbook account, no refunds will be given.
The Program NYC reserves the right to change our weekly schedule as we see fit.

House Rules

Gym Performance & Recovery Room

Gym

Please wipe equipment before and after usage.
Avoid slamming weights.
Return all weights, balls, and equipment after use.
Report any broken equipment or hazards to staff immediately.
No food or open lid bottles are allowed in the gym.
No performance room usage during youth hours.

Sauna

Please rinse off any sweat and dry completely before entering the sauna.
No metals, jewelry, phones or other electronics in sauna
Please wear a clean towel in sauna
Please refrain from alternating between sauna and cold plunge.
Do not exceed 30 mins in the sauna.
Exit immediately if you feel dizzy, weak, or nauseous.
No sauna usage during youth hours.

Plunge

Please rinse off any sweat and dry completely before entering the cold plunge.
Please wear appropriate, and clean swimwear or gym shorts
Please refrain from alternating between sauna and cold plunge.
Do not exceed 10 mins in the plunge.
Exit immediately if you feel dizzy weak or nauseous
No plunge usage during youth hours.
‍Family, friends and guests of members are not allowed in the Recovery Room or Performance Room

Facility

All members must check in upon arrival
No animals, Service animals may be present briefly for drop-off and pick-up
No unauthorized recording or photography of members or staff.
Promotional content requires management approval.
Any damage to The Program NYC property by a member, member's children or guests shall be the responsibility of the adult.
We are not responsible for any lost and found items. Lost and Found will be thrown out after 5 days.
Dispose of trash properly; keep lockers and restrooms tidy.
Return basketballs and training equipment to their designated areas after use.
T-shirts or jerseys must be worn at all times.
No horseplay, fighting, or aggressive behavior.
We encourage members to park in our partners parking location. Please avoid obstructing our neighbor daily operations with unauthorized parking
Management reserves the right to revoke access for rule violations or unsafe behavior.
Use courts and training spaces only during your scheduled session or open gym time.
No adult members during our youth programming

Court

Respect & Conduct

Show respect to all players, coaches, referees, staff, and guests at all times.
Families and guests are welcome to sit and observe sessions from the chairs along the west wall across from the scoreboard.Spectators are welcome in designated areas only
Families and guests should not be on the basketball court during youth sessions
Only Program NYC staff are allowed to sit at the scorer’s table.

Court Access & Athlete Guideline

Athletes must wear official Program NYC gear while on the basketball court.
Only youth members are allowed on the basketball court during youth sessions.
Youth members should not be playing with basketballs after their on-court session has ended.
Youth members may only attend their assigned sessions, unless granted special permission or invitation by a Program NYC trainer.

Privacy & Media

Do not film or photograph other athletes without their consent.

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